FREE SHIPPING  |  FOR EVERY ORDER, WE PLANT 1 TREE 🌳 

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$20 OFF ON THE SMARTBOTTLE. LIMITED OFFER

OUR BUNDLES ARE DESIGNED TO HELP YOU ACHIEVE AN ACTIVE & HEALTHY LIFESTYLE IN 2020

Eco Friendly

EVERY ORDER PLANTS 1 TREE

Trees help clean the air we breathe, filter the water we drink, and provide habitat to over 80% of the world's terrestrial biodiversity. Forests provide jobs to over 1.6 billion people, absorb harmful carbon from the atmosphere, and are key ingredients in 25% of all medicines. Ever taken an aspirin? It comes from the bark of a tree!

FAQ

CONTACT

You can simply contact us at [email protected] where our customer service team will be happy to help you with whatever you need!

We are located in Geneva, Switzeland, in the heart of the Alps and lake Leman

PAYMENT

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

PRODUCT

Absolutely not. We take pride in ensuring that no products are ever tested on animals. We only select ingredients from companies who do not test on animals and when we are in the process of developing new products, we only test them out with human volunteers.

Most of our eco-friendly bundle products come are packaged with recyclable material.  Unfortunately not all packaging is 100% recyclable yet but is something that we are working it ! While we aim to eliminate packaging from all of our products, there are still some products that require some help staying put.

Order Information

All orders are handled and shipped out from our warehouse  in Switzerland,  USA or China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Our shipping rates are determined by location and the total weight of your order. Shipping rates will be calculated and displayed at checkout!

Reach out! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

If you’re not happy with a certain product, that’s okay! We just ask that returned items be 50% intact and returned with their original packaging. You can return items up to 30 days after the date it was received.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

SHIPPING

Yes we do at a minimum order value. Please check the  top bar. Our minimum varies with the season and promotion 

Once you place your order, please allow 2 business days to process your orders. After that, it will take 10-20 for order in the USA and 15-30 days for the rest of the world (depending on location).

When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

OTHER

Yes, we do, our promise is that for every order we will plant a tree. We collaborate with https://onetreeplanted.org/

Nextouter ® is committed to bringing you premier, technical, authentic, innovative products that enable and inspire exploration. By shopping from us directly, you receive the best customer experience, expansive product knowledge, and the largest selection of Nextouter products in one place.

Eco friendly outdoor products
ECO FRIENDLY ACCESSORIES FOR HIKING
ECO FRIENDLY ACCESSORIES FOR HIKING

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